1. Returns
We accept returns within 7 days of delivery, provided the product is unused and in original packaging.
2. Non-Returnable Items
Certain items like personal care products may not be eligible for return due to hygiene reasons.
3. Refunds
Once the returned product is received and inspected, refunds will be processed within 5–7 business days.
4. Exchanges
We offer exchanges for defective or damaged products.
5. Return Process
To initiate a return or exchange, contact us at:
📧 customercare@kidsfactorys.com